FREQUENTLY ASKED QUESTIONS
We accept various forms of payment including Visa, MasterCard, ApplePay, PayPal, Amazon Pay, American Express, Discover, and JCB
Do you accept third-party gift cards?
At this time, we are unable to accept third-party gift cards. Third-party gift cards may be attempted upon checkout at the consumer's own risk. Please note that third-party gift cards do not have a billing address associated with them. As a result, our shop system may not process the transaction successfully.
What is your store policy for returns and exchanges?
Please see HERE for more information.
Can you ship my order to a different address?
Unfortunately, no. We only ship to the cardholder's billing address.
Do you accept orders placed outside of the United States?
Yes! We accept international orders and ship worldwide. International customers must checkout using PayPal.
Why isn’t my tracking number giving me updates?
Your package needs to reach a USPS Sort Facility and get scanned into their system. Until then, please allow some time for your tracking number to return updates.
Why does my tracking number seem incorrect? It says it’s been delivered in another country a while ago!
Your tracking number is correct! USPS sometimes recycles tracking numbers, especially for international orders. If you see old information or old updates please disregard it and check back periodically.
Can you provide me with a shipping quote for the items I’d like to purchase?
Shipping costs are calculated based on weight of the items purchased and the shipping destination. You will be able to see shipping charges prior to finalizing your order.
For any other questions related to “Shipping and Delivery” please see HERE.
Why didn't I receive a confirmation email?
Your confirmation email may have been filtered into your spam/junk folder. Please check both your inbox and spam/junk folder for that message. If you still cannot locate it, please contact us so that we can resend your confirmation.
The item(s) I bought went on sale. I want a price adjustment. Can you refund me the difference in price?
We do not do price adjustments. Also, discount codes and various promotions are not retroactive.
I have a question about my order. / I have an issue with my order. What do I do?
If you have any questions, concerns, or issues about your order please email the inquiry to firstname.lastname@example.org with your Order Confirmation Number. We'll help you resolve everything!
Will you be restocking unavailable items from past seasons or collaborations?
For each season or collaboration, our merchandise is created in a set run and we carry the product until we run out completely. At the moment, all available products are currently listed on our online shop.
Our door is always open to discuss partnership opportunities. Whether its an idea around marketing, photoshoots, or design, let's chat. Contact email@example.com for collab inquiries.
Brand Ambassadors & Sponsorships
From the start, VIGILANTE brand has always been about supporting those with a dream. Contact firstname.lastname@example.org for sponsorship inquiries.
Although we are not currently looking for applicants, we always welcome candidates to inquire with us regarding openings.
How can I get updates about product releases and events?
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